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Faq's

How to get register in Kalanjali?

Registration in Kalanjali is a very simple process. Just click on register on the home page and after entering some simple information you will be the registered member. Then a mail will be sent to your given e-mail ID with username.

How can I make sure no one else sees my Kalanjali pages?

Just click on the “Sign Out” link to sign out of Kalanjali’s personalized services. Signing out will allow you to change users and ensures that Kalanjali will ask for an user ID and password when someone visits Kalanjali. This way, no one will accidentally see your ‘Kalanjali’ pages.

What if I have forgotten my password?

If you are having trouble with your password or have forgotten it, Just click on forget password and enter your mail ID. After clicking on 'Submit' immediately your password will be mailed to you.

What if I have forgotten my password?

If you are having trouble with your password or have forgotten it. Just click on forget password and enter your username and mail ID. After clicking on 'send password' immediately your password will be mailed to you.

FAQ’s on Shopping Cart

How do I place an item in my cart?

Once you’ve found an item that interests you, just click the “Add to Cart” button. This button can be found on any item’s detail page, at the bottom. After you’ve finished adding items to your Shopping Cart, click the 'Go to my cart' icon to view the list of items ordered.

Can I change the quantity of the items ordered?

To increase the number of any product ordered, please change the value in the quantity box and Click “Update” to see your revised Grand Total.

How do I delete items from my cart?

It’s easy to delete an item from your Shopping Cart all you need to do is to click on the Delete Button for the corresponding item.

What happens if I exit after selecting the items without buying?

Shopping cart is the online cart and will be destroyed once the person logout. Whereas wish list will be created/destroyed only by the member.

FAQ’S for Search

Why should I use Search?

Search makes it easier to find the product of your choice in the quickest time possible, without having to browse through the entire site.

What are the search options?

You can go about finding products/items of your interest by any one of the following ways.

  • Click through the Product Categories: You will see the widest range of Handicrafts, Textiles & Home Décor Products with broad product categories on Kalanjali Home Page, so you can click on the broad/sub classification of your choice and then find essential information relevant to the product.
  • Search It with multiple options: Another way of finding products of your interest is the Search criteria, which again is on the home page. You will have to simply enter a term or two into the search box which will give an idea of the product name or details and click the Arrow button, and all the products matching your criteria will be displayed.
  • With either of the approach, you will find essential information such as price, brief description, and an image about the product. For many products where you require a closer and more detailed look, you can view a larger image by clicking on the ‘Zoom’ link.

Advanced Search

In this your search is based on the price, category or a keyword

FAQ’s on PAYMENT OPTIONS

Payment Options: Any MasterCard, Visa, American Express, Diners Club and Citibank E-Cards Credit Cards issued anywhere in the world. Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda (Retail & Corporate Banking), Bank of India, Bank of Maharashtra, Canara Bank, Citibank, City Union Bank, Corporation Bank, Deutsche Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, Punjab National Bank (Corporate Banking), The Federal Bank, The Bank of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India net banking clients can now also pay online.

Is it safe to use my credit card: kalanjali uses the latest encryption technology and other methods to protect your credit card information. Shopping online with a credit card at kalanjali is even safer than using a credit card at a normal/physical store because we do not retain your credit card information. You can be assured that kalanjali offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without any information passing through kalanjali.

How am I charged: All prices in our store are listed in Indian rupees & US Dollars. At the end of the transaction at the checkout stage the final payment is charged in the INR equivalent only.

FAQ’s Delivery

Currently the site supports.

1. International Shipping :

a) Air Cargo Through DHL (Door Delivery) & other dependable partners
(b) Sea Cargo (For Handicrafts and furniture)
 (i). Container Loads are Door Delivered
 (ii). Less than Container Loads (LCL) are Delivered to the Nearest Port.

2. Domestic Shipping :

(a) By Surface Mode -Blue Dart
(b) By Air Mode (Express Delivery) - Blue Dart

3. Delivery time varies from product to product and also from location to location and the charges also vary with location which will be added to the cost of items purchased and you will be able to know the delivery cost before you confirm the order.

For International Delivery...

Do you Deliver World Wide: Most of the items in our site are delivered worldwide, subject to acceptance of items by the customs of the importing countries. We ship them either by COURIER or SEA-CARGO, as per your choice, in case we fail to deliver due to reasons beyond our control, we shall cancel the order and intimate you accordingly.

How is my Order delivered to me:

Air-Cargo: Our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during these three attempts, due to non-availability of the recipient, or due to wrong address or premises being locked, the customer shall still be charged for the order. Please note that the delivery of the items will not be attempted on Sundays or on any public holidays due to non-availability of Courier Service.

Sea-Cargo: Our logistics partners will deliver the items to the port selected by you [from our list]. You would be intimated in advance regarding this. (only for Handicrafts & furniture)

For Domestic Delivery (within India)...

Our logistics partner would take care of the delivery with in India. In case there is no courier service to the address mentioned in the order or courier is not possible due to technical reasons and Government regulation, the order will be cancelled and the same will be intimated to you by E-mail.

What is the lead time for delivery: Orders from kalanjali are delivered any-where in the world through our logistic partners.

A. With in India:

  1. Air cargo: 6 to 8 working days.
  2. Surface cargo: 1 to 2 weeks depending on the type and place of shipment. Lead time mentioned (for Air and Surface Cargo) is subsequent to provision of any requisite Forms as demanded by the State Authorities. Since you are legally obliged to provide the Forms, it would be solely your responsibility to do so. If you fail to provide the requisite Forms then the order will be cancelled and the same will be intimated to you by E-mail.

B. International:

  1. Air cargo: 15 to 20 working days.
  2. Sea cargo: 50 to 80 days.

We wish to get to the kind notice of the customers that artifacts require special kind of packaging and care, we take utmost care and make specific packing boxes for each and every item hence packing and delivery schedules for these items is normally more then the routine mechanical items. You may also note that above mentioned schedules are subject to immediate clearance of the items by the customs and other concern authorities. In case there is no courier service to the address mentioned in the order, the order will be cancelled and the same will be intimated to you by e-mail.

Are there any additional charges to be paid at the Destination Port (Sea Cargo):

(a). For Container Load (Door Delivery): It may kindly be noted that in case of container load, all the charges are collected in advance for Door delivery, i.e., the container will be placed at the possible point nearest to the Door, it has to be unloaded by the customer.

(b). For Container Load (Up to the Port only): We will be collecting container charges up to the port only (If shipping of container under “Free shipping category” then it’s implied to be free of charges up to the port only), It may kindly be noted that the charges incidental for shipment and ancillary, destuffing charges, if any, at destination are to be paid by you in addition. We cannot estimate the charges collected at destination port, hence please seek clarification from the port authorities and ascertain the charges before you pay. Customs clearance at the destination country has to be undertaken by you, we shall not be responsible for customs clearance at the destination country.

(c). For less than Container Load (LCL): We will be collecting Freight, Insurance and packing charges for delivery up to the port only. It may kindly be noted that the charges incidental for shipment and ancillary, destuffing charges, if any, at destination are to be paid by you in addition. We cannot estimate the charges collected at destination port, hence please seek clarification from the port authorities and ascertain the charges before you pay. Customs clearance at the destination country has to be undertaken by you, we shall not be responsible for customs clearance at the destination country.

Any change in shipping charges due to factors beyond our control and any taxes and levies made as on the date of shipment has to be borne by you.

Due to technical reasons we may not be able to ship to each and every port in the world.

How do I cancel my order: Please note that cancellations have to be made within 24 hours after placing an order. For cancelling your order you will have to get in touch with the customer support executive by sending an email at customerservice@kalanjali.com and giving reference of your order number. It may be noted that if cancellation of the order happens after authorization of the payment then it attracts the payment gateway service charge, in such a case the respective service charge shall be deducted and the balance paid back to the customer. You may kindly note that order cannot be cancelled once the shipment process has started from our end.

 

FAQ’S on Delivery Processing System

For Handlooms and Textiles:

Kalanjali takes stringent measures to ensure that the items delivered to you are in perfect condition. However, there is remote possibility that a wrong item is delivered to you, in such a case, we will replace the item at no extra cost, provided that the request for replacement or return of item is made within 48 hours from the time of receipt of item. There is also a remote possibility that the item may be damaged during transit, please do not accept if the packaging is torn/ tampered/damaged. Usually the outer packaging reflects and gets damaged before the inner product is damaged therefore please verify the product condition in the presence of the courier staff and avoid taking delivery if the product is damaged. Reporting of damages subsequently shall not be entertained, kindly understand and co-operate. In such circumstances, please get in touch with our Customer Service Team who will guide you on the process for the same at 91 40 23233204, 66665308 and also write to us at customerservice@kalanjali.com.

How soon can you deliver: Our logistics partner would take care of the delivery within India (subject to availability of services) for more details please refer Delivery Information. In case there is no courier service to the address mentioned in the order, the order will be cancelled, and the same will be intimated to you by e-mail.

What if I gave a wrong address: if so, you would be charged a sum of Rs. 500/- as shipping handling charges for the wrong address, if delivery attempt has been made. Fresh delivery attempt would be made only after payment of this.

IMPORTANT: Most of the Handicraft items require special handling, many items that are extremely delicate over sized or weigh heavily are marked on their product detail pages as “require special handling”.

The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the purchase process (before you send us your order).

Please note that each shipment of these items required an adult signature upon delivery, once your order leaves our distribution centre, you will be contacted by the shipper to arrange a specific time for delivery.

CUSTOMS & IMPORT DUTIES INFORMATION:

You may be subject to import duties and taxes, which are levied once the package reaches your country.

Additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, you should contact your local customs office for further information.

You must also comply with all laws and regulations of the country in which you are receiving the goods.

GIFT ITEMS: The package is marked “GIFT” cost of the items is still stated on the customs form (due to customs obligations).

Customer Service

If you didn’t find the answer to your question on this site and have more queries, please contact us on Tel no.91-40-23233204, 66665308 or e-mail us mail to:/ customerservice@kalanjali.com. We'll be happy to help you.