For Handlooms and Textiles:
Kalanjali takes stringent measures to ensure that the items delivered to you are in perfect condition. However, there is remote possibility that a wrong item is delivered to you, in such a case, we will replace the item at no extra cost, provided that the request for replacement or return of item is made within 48 hours from the time of receipt of item. There is also a remote possibility that the item may be damaged during transit, please do not accept if the packaging is torn/ tampered/damaged. Usually the outer packaging reflects and gets damaged before the inner product is damaged therefore please verify the product condition in the presence of the courier staff and avoid taking delivery if the product is damaged. Reporting of damages subsequently shall not be entertained, kindly understand and co-operate. In such circumstances, please get in touch with our Customer Service Team who will guide you on the process for the same at 91 40 6666538(Ext:111 between 10 am to 7 pm IST) and also write to us at firstname.lastname@example.org.