For Handlooms and Textiles:
In cases where you are not satisfied with your product, Kalanjali has a through Return Policy for all products.
When can I ask for a return?
All domestic customers can request a return within 24 Hrs after product delivery at their shipping address. Please note that we currently do not offer free shipping on international returns. Customers are responsible for return shipping, duties, taxes, and fees.
What products can I return?
Only those products which are unused, unworn, unwashed and undamaged are eligible for return; discounted and/or altered products will not be eligible for a return. In the unlikely event that your merchandise has arrived in a damaged condition, you will be required to email us a photo of the damaged product within 24 hours of receiving your order at firstname.lastname@example.org.
Once your request for a return has been authorized, It must reach us in 7 days only. You can choose the mode of a refund either in the form of store credit or the same payment instrument used at the time of purchase. All of the products at Kalanjali are checked properly by our quality team before being sent for shipping. In spite of our best efforts, if you find the product damaged kindly email the customer care for raising the request for return.
Within how many days will I get a refund?
All of the refunds will be processed within 7-14 working days upon receipt of goods
Who do I contact for further support?
To get in touch with our customer service team who will guide you on the process for the same, you can contact us at 040-23231147 (extension:332) between 10:00 AM to 7:00 PM, Monday to Friday and also write to us at email@example.com.